Privacy Policy for Text Messaging & Support Call Communications

When you call in to communicate with ChiroUp, we may record the call for our internal business purposes described further below. In some instances, ChiroUp may collect information that may be used, directly or indirectly, to identify you (“Personal Information”). 

Before a call is recorded, we will notify you at the beginning of the conversation. Your continued participation in the call serves as your consent to being recorded. If you do not wish to be recorded, you may:

• Notify the support agent to disable recording (if applicable); or
• Choose alternative support methods, such as email or live chat. Note, however, that these options may also be subject to monitoring and recording.

Further information about ChiroUp’s privacy practices may be found at ChiroUp Privacy Policy - ChiroUp (the “Privacy Policy”).

Information We Collect

We may collect the following types of information from you via text or calls:

• Contact Information: This includes your phone number, name, and any other information you voluntarily provide via text or online forms.
• Usage Information: This includes details about when and how you interact with our text messages (e.g., delivery status, message opens, and replies).
• Voice: Your voice and any information you provide during the call, including the questions, comments, and concerns discussed during the conversation.  We will not, however, use your voice to identify you. 

Purpose of Call Recording & Use of Your Personal Information

We may use call recordings, and Personal Information collected through such recordings, to: 

• Improve the quality of our customer support services.
• Train our team members to better assist our users.
• Resolve disputes or misunderstandings effectively.
• Maintain a record of technical instructions or troubleshooting.
• Send you transactional, informational, or promotional text messages.
• Respond to inquiries or provide customer support.
• Improve our text messaging services and analyze subscriber interactions.
• Comply with legal obligations or enforce our Terms of Use.

How We Use Your Personal Information

We use the information, including Personal Information, collected via text or call to:

Disclosure of Your Information

We do not sell, rent, or share your Personal Information with third parties for their marketing purposes. You may learn more about which third parties we may disclose your Personal Information to in our Privacy Policy. 

Your Choices

• Opt-Out: You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. Upon you have opted out, you will no longer receive messages unless you re-subscribe.
• Update Information: You may update your Personal Information by contacting us directly.
• Message Frequency: Message frequency may vary depending on your subscription preferences or interactions.

We strongly advise you not to disclose sensitive Personal Information, such as financial details or login credentials, over the phone or in other communications with ChiroUp. For further information about the choices you may have relating to your Personal Information, please review the Privacy Policy.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, use, or disclosure. However, no system can guarantee absolute security. By subscribing to receive text message and related support communications, you acknowledge and accept these inherent risks.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once no longer needed, we securely delete or anonymize your information.