Use these sample templates as a starting point for patient outreach in Patient Recall. Customize them to match your clinic's voice and workflow.
Text: No-Show
Hi {patientPreferredName}. We noticed you missed your most recent appointment at {clinicLocationName}. To schedule your next visit, reply to this message, call us at [insert your clinic phone here], or book online through your patient portal: healthcom.io. We look forward to seeing you soon.
Text: Cancel
Hi {patientPreferredName}. We noticed that you canceled your recent appointment at {clinicLocationName} and have not yet rescheduled. To schedule your next visit, reply to this message, call us at [insert your clinic phone here], or book online through your patient portal: healthcom.io. We look forward to seeing you soon.
Email: No-Show/Cancel
Subject: Let's Get Your Next Visit Scheduled
Hi {patientPreferredName},
We noticed that you missed your most recent appointment at {clinicLocationName} and wanted to reach out.
We encourage you to schedule your next visit so we can continue helping you progress toward your treatment goals.
To schedule your next visit, simply reply to this email, call us at [insert your clinic phone here], or book online through your patient portal:
healthcom.io
We look forward to seeing you soon.
Sincerely,
Your {clinicLocationName} Team
Email: Final Message, Unable to Reach
Subject: Thinking of You
Dear {patientPreferredName},
We have attempted to reach you regarding your recent missed appointment but have been unable to connect.
Our team has been thinking about you and hopes that everything is going well. We wanted to let you know that we remain available should you need us in the future.
Whenever you would like to schedule an appointment or discuss any questions or concerns, please feel free to call our office at [insert your clinic phone here] or schedule online through your patient portal:
healthcom.io
Thank you for allowing us to participate in your care. We appreciate your trust and look forward to serving you whenever you need us.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Maximum Benefit Achieved
Subject: Thank You for Choosing {clinicLocationName}
Dear {patientPreferredName},
We understand that you feel you have achieved the benefits you were hoping for and have chosen not to schedule additional visits at this time.
We are pleased that you made progress during your care and appreciate the opportunity to be part of your healthcare journey.
If your symptoms return, new concerns develop, or you simply have questions about your condition, please feel free to call our office at [insert your clinic phone here] or schedule a visit anytime through your patient portal:
healthcom.io
Thank you for your trust and confidence in {clinicLocationName}. We wish you continued health and wellness.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Declined Care
Subject: Thank You From {clinicLocationName}
Dear {patientPreferredName},
It has been a pleasure serving you during your care at {clinicLocationName}.
We hope your experience with our team has been a positive one and that you have experienced meaningful improvement in your health and function.
Please remember that we will always be here should you need us in the future. Whether you have questions, experience a recurrence of symptoms, or develop a new concern, we would be honored to help.
If we can be of assistance in any way, please feel free to call our office at [insert your clinic phone here] or schedule online through your patient portal:
healthcom.io
Thank you for your trust and confidence in our team. We wish you continued health and wellness.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Health Concerns
Subject: Thinking of You
Dear {patientPreferredName},
We understand that health concerns have made it difficult for you to continue care in our office at this time.
Your overall health and well-being are important to us, and we hope that the challenges you are facing improve soon. Please focus on taking care of yourself and addressing the issues that need your attention right now.
Whenever you are ready to resume care, our team will be here to help. If you have questions about your condition, would like to discuss your treatment options, or need assistance scheduling an appointment, please feel free to call our office at {clinicPhoneNumber} or schedule a visit through your patient portal:
healthcom.io
Thank you for allowing us to participate in your care. We appreciate your trust and wish you all the best.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Family Concerns
Subject: We're Here When You Need Us
Dear {patientPreferredName},
We understand that family responsibilities sometimes need to take priority.
We hope everything is going well for you and your loved ones. While healthcare is important, we recognize that life can present challenges that require your attention elsewhere. Whenever the time is right, our team will be here and ready to help you continue your care.
When you are ready to resume care, our team will be here to help. If you have questions or need assistance in the future, please feel free to call our office at [insert your clinic phone here] or schedule a visit anytime through your patient portal:
healthcom.io
Thank you for trusting {clinicLocationName} with your healthcare needs. We appreciate the opportunity to serve you and look forward to helping you whenever you need us in the future.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Financial Concerns
Subject: We May Be Able to Help
Dear {patientPreferredName},
We understand that financial or insurance concerns have made it difficult to continue care at this time.
Before making a final decision regarding your treatment, we encourage you to contact our office. We offer several affordable payment options and have helped many patients continue care despite financial or insurance challenges.
Every situation is different, and we would welcome the opportunity to discuss your specific concerns and explore options that may work for you.
Please feel free to call our office at [insert your clinic phone here]. We would be happy to discuss your options and answer any questions you may have.
Thank you for allowing us to participate in your care. We appreciate your trust and look forward to assisting you whenever needed.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Soreness after Treatment
Subject: We'd Like to Help
Dear {patientPreferredName},
We understand that you experienced increased discomfort following treatment and chose not to continue care at this time.
We are sorry to hear that. While our goal is always to help patients feel and function better, some patients respond differently than expected and may require changes to their treatment plan.
If you are still experiencing symptoms, we would welcome the opportunity to discuss your concerns and determine whether modifications to your care may be appropriate. Changes to treatment techniques, visit frequency, or rehabilitation strategies can often make a meaningful difference.
Please feel free to call our office at [insert your clinic phone here]. We would be happy to discuss your concerns and answer any questions you may have. Alternatively, feel free to schedule a visit anytime through your patient portal:
healthcom.io
Thank you for allowing us to participate in your care.
Sincerely,
Email: Final Message, Moving
Subject: Best Wishes in Your New Community
Dear {patientPreferredName},
We understand that you are moving and will no longer be able to continue your care with us.
We would like to thank you for the opportunity to participate in your healthcare. It has been our pleasure to serve you.
We wish you success, happiness, and good health in your new community. If you need help finding a provider in your new area, or if your new provider would like information regarding the care you received in our office, please feel free to call our office at [insert your clinic phone here].
Thank you again for your trust and confidence in our team.
Sincerely,
The {clinicLocationName} Team
Email: Final Message, Follow Up with your PCP
Subject: Please Follow Up Regarding Your Condition
Dear {patientPreferredName},
We noticed that you have not returned for follow-up care.
If you are continuing to experience symptoms or have concerns about your condition, we encourage you to seek appropriate follow-up care. This may involve scheduling another appointment with our office, contacting your primary care physician, or obtaining a referral to an appropriate specialist if additional evaluation is needed.
If you have questions about your condition, concerns about your care, or would like to discuss your treatment options, please feel free to call our office at [insert your clinic phone here] or schedule an appointment through your patient portal:
healthcom.io
Thank you for allowing us to participate in your care. We wish you the very best and encourage you to continue pursuing the care you need.
Sincerely,
The {clinicLocationName} Team