Voiding payments permanently removes the payment from the system as if it was never recorded. Payments should only be voided if recorded in error.

Here's how to void a patient payment: 

1) Navigate to the payment you would like to void. From the patient record select the Transactions tab and then Payments. 

In order to Void a payment, it first must be unapplied. If the payment has been unapplied, you'll see next to the payment amount it says the amount is unapplied. 

2) Click View payment. 

3)  If the payment is not applied to a purchase you can click Void to void the payment.

7) The payment will now be labeled Voided in the patient's payment records.