Here is how to refund a patient payment: 

1) Navigate to the payment you would like to refund. From the patient record select the Transactions tab and then Payments. 

2) Click View payment. 

3) If the payment has already been applied to a purchase, you must first unapply the payment before you can void it. 

If the payment is not applied to a purchase you can click Refund to refund the payment.

4) The payment will be labeled as Refunded and automatically unapplied from any transactions it was previously applied to.