You can indicate when an attachment will be sent with a claim. This ensures payers receive the necessary supporting documentation—like medical records, authorizations, or accident reports—to process claims correctly.
After indicating the attachment and submitting the claim in ChiroUp, you will upload the document directly to your clearinghouse. This article will walk you through how to indicate the attachment on your claim file generated in ChiroUp.
Important!!!
Your clearinghouse service bundle must include the ability to submit electronic attachments for workers’ compensation, personal injury, and liability claims. If you indicate a claim attachment in ChiroUp but your current clearinghouse service bundle does not include this capability, the claim will be rejected.
At this time, ChiroUp’s clearinghouse integration packages do not yet support submitting electronic attachments for WC, PI, and liability claims. We’re launching this feature in preparation for offering that package in the future.
Clinics that have this capability through a non-integrated clearinghouse can still use this feature to indicate claim attachments within ChiroUp and then upload the supporting documents directly to their clearinghouse.
For further questions, please reach out to support@chiroup.com.
Here's how to indicate a claim attachment in ChiroUp:
1. Open the individual claim to which you need to add an attachment.
2. Click open the Additional Claim Info drop down and click Add attachment.
3. Enter attachment details. Indicate the attachment type, transmission method (typically, EL - Electronically Only), and the attachment name.
Important!!!
In ChiroUp, enter the Attachment Name in ChiroUp exactly as it is named, excluding any suffix (like .att.pdf or .att.tif).
When you upload the attachment document to your clearinghouse, make sure you are following the clearinghouse's guidelines for supporting document upload. The file name must include either the suffix ‘.att.pdf’ or ‘.att.tif'
Example:
File name on your device that you will upload to the clearinghouse:
- “ExampleAttachment.att.pdf”
File name you enter in ChiroUp:
- “ExampleAttachment”
4. Click Add Attachment
You will see the attachment documented on the individual claim:
5. Submit the claim and navigate to your clearinghouse to upload the actual file for the supporting document.
For TriZetto Users:
If your service bundle includes the ability to submit electronic attachments for workers’ compensation, personal injury, and liability claims, you can use the below guide for instructions on uploading your supporting documents into TriZetto.
TriZetto will recognize the payor ID for WC, PI, and liability claims and will ‘hold’ these claims upon submission, allowing you to upload the supporting documents directly in TriZetto.