Your Net Promoter Score (NPS) utilizes the response to question #4 on the post-care survey: How likely is it that you would recommend us to a friend or colleague?

Your possible NPS score ranges from -100 to +100 and is determined by subtracting the average % of detractors from the average % of promoters. I.e., if you have twenty total patients, and ten rate you as a 9 or 10, while the other ten rate you as a 6 or below, your NPS would be 0. (50-50=0).

Sample of the post-care survey:

💡 Pro-tip: For more information on NPS and how chiropractors rank amongst other healthcare providers, click here.